So What Does Error Code 12031 Mean?
Based on Intuit, QuickBooks Error 12031 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is due to: a network timeout this is certainly preventing QuickBooks from accessing the server net connection problems internet security or firewall settings which can be blocking the text the fact that Internet Explorer may not be the default browser incorrect SSL settings Troubleshooting this error will depend on the situation when the error occurred. Situation 1 – The Error Occurred Updating QuickBooks Itself
Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service Look at your Internet Connection Setup in QuickBooks through the Help->Internet Connection Setup menu selection. Verify that your connection is scheduled to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to produce the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply after which Ok. Keep in mind that this change will affect your connection to the world wide web using Internet Explorer. Close and re-start QuickBooks; try to update the QuickBooks payroll service. To get more information troubleshooting SSL settings, consult this Intuit knowledge base article. In the event your Internet Properties were set correctly, the error may be brought on by security or firewall software blocking usage of certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs. To learn more troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.
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